Quality Service*

Excellent service does not simply come from a friendly transaction or helpful technology, it is the result of truly understanding your customer’s expectations and putting the right processes and service standards in place to exceed them. When an organizational framework properly unites its people, place, and processes by putting the customer and employee together at its core, exceptional service becomes possible across all customer touch points. This can lead to greater intent to return and recommend, as well as a stronger competitive edge.

With a common purpose and well-defined quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.

The Benefit of Attending...

The UNIFOR Seeding Communities Training Hall insights and illustrations are beneficial to any leader or employee interested in learning how to improve the community engagement experience and raise the standards of quality service in their organization.

Trainees will learn...

• Adapt time-tested business insight to assess and improve your organization.
• Determine how you can differentiate your service to become a provider of choice.
• Design quality service standards to create a consistent service experience.
• Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
• Understand the processes necessary to develop a culture that consistently delivers exceptional service.
• Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.