Business Excellence

  TRAINING PROGRAMS


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Business Excellence*


There are powerful lessons in business, lessons carefully developed by The UNIFOR Seeding Communities Training Hall in its never- ending pursuit of excellence.

These universal pillars of a successful business and community leadership excellence, employee excellence, an exceptional client experience, and sustaining business results—are the key differentiators. Together, these lessons forge an enduring bond between inspired leaders, engaged employees, satisfied customers, and an ability to continually grow the brand.


Throughout this course, trainees will discover insights that drive our organization and practice adapting these insights to strengthen their community to obtain the goal of long-term and sustainable results.

Course Details


  • Week One - Chain of Excellence

    • Introduction to The UNIFOR Seeding Communities Training Hall Approach
    • What is meant by “Strategically Focus”
    • Leading Business Excellence
    • Activity: Defining Leadership
    • The Chain of Excellence Articulated
    • Adaptation and Application
    • Introduce Customer Focus: The Brand Promise
    • Activity: Brand Promise
    • Activity: Evidence of the Brand
    • Field Experience – Discovery House
  • Week Two - Quality Service

    • Activity: Chain of Excellence Case Study
    • Customer Focus: Common Purpose
    • Quality Service
    • Field Experience: Discovery House Operations
    • Service as a Differentiator
    • Activity: Rupturing Stereotypes
    • Adaptation and Application
    • Week Two Closing
  • Week Three - Employee Engagement

    • Activity: Chain of Excellence Case Study
    • Adaptation and Application
    • Employee Engagement
    • Activity: Define Your Desired Culture
    • Selection and Training
    • Field Experience: Seeding Communities Culture and Training
    • Guest Speaker
    • Organizational Values
    • Adaptation and Application
    • Week Three Closing
  • Week Four - Leadership Excellence

    • Activity: Chain of Excellence Case Study
    • Adaptation and Application
    • Leadership Excellence
    • Field Experience: Discovery House Operations
    • Activity: Leader Communication
    • Adaptation and Application
    • Week Four Closing
  • Week Five - Feedback & Improvement

    • Activity: Chain of Excellence Cast Study
    • Adaptation and Application
    • Continuous Feedback and Improvement
    • Field Experience: Property Synthesis
    • Field Experience Debrief
    • Final Recap
    • Week Five Closing
    • Course One Graduation

The Benefit of Attending...


The UNIFOR Seeding Communities Training Hall insights and illustrations are beneficial to anyone interested in discovering the key business practices that make social enterprise a worldwide success with a desire to adapt these key insights to help drive financial results, repeat business, and a sustainable competitive advantage for their own organization.



Trainees will learn...

  •  Adapt time-tested business insights to assess and improve their organization.
  • Learn to communicate a leadership vision that inspires dedication and commitment among employees.
  • Apply key elements of the The UNIFOR Seeding Communities Training Hall employee engagement strategy to strengthen the social engagement culture within their communities.
  • Develop an organization that supports consistent delivery of exceptional quality service.
  • Foster a collaborative environment that draws on the creative resources of their entire organization.
  • Practice time-tested principles for building and fortifying their brand.




Download the full PDF here!
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